Privacy Policy
Last updated: 15/09/26
D & G Events Limited respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit www.davethorpehonda.com, purchase from our webshop or contact us.
1 Who we are
D & G Events Limited trading as Honda Adventure Centre / Dave Thorpe Honda Off Road Centre, is the data controller responsible for your personal information.
Address: Charlton House, 32 High Street, Cullompton, Devon, EX15 1AE
Email: enquiries@davethorpehonda.com
2 Information we collect
Depending on how you use our website / webshop, we may collect:
- Contact details: your name, email address, telephone number, and billing and delivery addresses.
- Order information: products purchased, order history, delivery instructions, returns and refunds.
- Payment information: payment status and transaction references supplied by our payment provider.
- Account information: login details and preferences, if you create an account.
- Communications: enquiries, feedback and correspondence with us.
- Technical information: your IP address, browser, device information and website activity.
- Marketing preferences: your subscription choices and consent records.
We collect information directly from you, automatically through our website, and from payment and delivery providers when they update us about your order.
If you provide another person’s details for delivery, please ensure they know that you have shared their information and direct them to this policy.
3 How we use your information
We use your information for the following purposes:
Orders and customer accounts
To process payments, fulfil and deliver orders, manage accounts, handle returns and provide customer support. We rely on performing our contract with you or taking steps at your request before entering a contract.
Legal obligations
To maintain records required by tax and accounting laws and respond to lawful requests from authorities. We rely on compliance with our legal obligations.
Business administration and security
To respond to general enquiries, maintain website security, prevent fraud and manage disputes. We rely on our legitimate interests in operating and protecting our business, where those interests are not overridden by your rights.
Marketing
To send promotional emails where you have given consent. You may withdraw that consent at any time.
Optional website tracking
To use optional analytics or advertising technologies where you have consented, as described in our cookie information.
If you do not provide information needed to process an order, we may be unable to accept or fulfil it.
4 Payments
Payments are handled by Stripe. Your payment details are processed under that provider’s privacy notice: https://stripe.com/gb/privacy
www.davethorpehonda.com does not receive or stores any card detail.
5 Marketing
If you opt in, we may email you about our products, news and offers.
You can unsubscribe at any time using the link in our marketing emails or by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Unsubscribing from marketing will not stop essential messages about your orders, payments or account.
6 Sharing your information
We share personal information where necessary with:
- Our ecommerce platform and website hosting providers.
- Payment providers.
- Couriers and delivery partners.
- IT, customer support and email service providers.
- Professional advisers where needed.
- Authorities where disclosure is legally required.
We share only information relevant to the service or purpose. Providers processing information on our behalf must protect it and act under appropriate contractual arrangements.
We do not sell your personal information or share it with other businesses for their own marketing.
7 International data transfers
Some service providers may process personal information outside the United Kingdom.
Where this happens, we use an appropriate transfer arrangement, such as UK adequacy regulations or approved contractual safeguards.
Contact us for further information about applicable safeguards.
8 Cookies
Our website uses cookies and similar technologies to operate the webshop, including supporting shopping baskets and checkout.
With your consent, we may also use optional cookies for analytics or advertising. You can accept or reject these cookies and change your choices through [cookie settings link].
For details of the cookies used, their providers, purposes and durations, see [cookie policy link].
You can also manage cookies through your browser settings. Blocking essential cookies may affect how the webshop works.
9 Keeping your information
We retain your Personal Data for as long as we continue to provide the services to you, or for a period in which we reasonably foresee continuing to provide the services. Even after we stop providing services directly to you, we may continue to retain your Personal Data to:
- Comply with our legal and regulatory obligations;
- Enable fraud monitoring, detection, and prevention activities; and
- Comply with our tax, accounting, and financial reporting obligations, including when such retention is required by our contractual agreements with our Financial Partners, and where data retention is mandated by the payment methods you have used.
In cases where we keep your Personal Data, we do so in accordance with any limitation periods and record retention obligations imposed by applicable law.
We may retain a minimal record of your marketing opt-out to ensure we respect your choice. Information may be kept longer where necessary for an ongoing dispute or legal requirement.
When information is no longer needed, we securely delete or anonymise it.
10 Protecting your information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people who need it for their work.
11 Your rights
Depending on the circumstances, you have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict how your information is used.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Request a portable copy of certain information.
- Withdraw consent where processing relies on it.
Contact enquiries@davethorpehonda.com to exercise your rights. We may need to verify your identity before responding. We normally respond within one month and will explain if a lawful extension or exception applies.
12 Complaints
If you have concerns about how we handle your information, contact us using the details above.
You may also complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.
13 Changes to this policy
We may update this policy when our services or data practices change. The latest version will appear on our website with its updated date. We will notify you of significant changes where required.